The WTN OPS team is responsible for the ongoing state of the Wireless Toronto Network including maintenance of existing nodes and deployment of new nodes. OPS

Requirements

• OPS Admin: tech savvy, able to train new OPS and delegate tasks.
• OPS CSR: point person for member venues to contact re: questions and network issues
• OPS Team members: tech savvy and more, looks good in black
  • Gabe would like to be one of these

Question: should end-user technical support also be done by the ops team? It seems like it'd make sense; often venues call or email using the end-user tech support number/email. -Gabe