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ops_team

The WTN OPS team is responsible for the ongoing state of the Wireless Toronto Network including maintenance of existing nodes and deployment of new nodes. OPS

Requirements

  • OPS Admin: tech savvy, able to train new OPS and delegate tasks.
  • OPS CSR: point person for member venues to contact re: questions and network issues
  • OPS Team members: tech savvy and more, looks good in black
    • Gabe would like to be one of these

Question: should end-user technical support also be done by the ops team? It seems like it'd make sense; often venues call or email using the end-user tech support number/email. -Gabe

ops_team.txt · Last modified: 2013/09/28 17:06 (external edit)