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--- technical_logs:harbourfront_centre [2011/09/15 14:35]
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+++ technical_logs:harbourfront_centre [2012/11/15 23:57]
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+====== May 30, 2012 ======
+Network monitoring enabled through Cloudtrax: [[http://www.cloudtrax.com/overview2.php?id=wt-harb]]
+====== May 29, 2012 ======
+Finally went down to investigate. Above the southeast corner of the gallery there's a spot where all the important wiring happens. There are two Ethernet switches there: one for a Harbourfront network, and one for Wireless Toronto. The WT switch had all the Ethernet removed. I plugged everything in, and the two orphaned routers were immediately back online.
+The router in the studio has weirdly long and eccentric ping times -- often indicative of wireless interference. I changed the channel from 6 to 11 and it *may* have helped things a little. This is something to investigate further.
+Also, there are a few routers on site with the ssid "wtoronto." These appear to be routers installed by Harbourfront, but plugged into the Wireless Toronto network. (Not sure where; I didn't investigate.) No big deal, but worth noting. Presumably these are monitored by Harbourfront IT, which explains how they know so quickly whenever our network goes down. The only physical device I found was on the south patio (outside!).
+I've gotta go back in (remotely) and set up a monitoring cronjob on the routers.
 ====== September 15, 2011 ======
 A user emailed the support address describing trouble connecting. It sounded like our coverage area has shrunk. I checked, and I can't ping routers .67 or .68. (Was this ever resolved after March 28?) I emailed Juan to find out when I can go by to investigate.

Wireless Toronto

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