The WTN OPS team is responsible for the ongoing state of the Wireless Toronto Network including maintenance of existing nodes and deployment of new nodes. OPS 

**Requirements**
  * [[OPS Admin]]: tech savvy, able to train new OPS and delegate tasks.
  * [[OPS CSR]]: point person for member venues to contact re: questions and network issues
  * [[OPS Team members]]: tech savvy and more, looks good in black
     * Gabe would like to be one of these


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Question: should end-user technical support also be done by the ops team?  It seems like it'd make sense; often venues call or email using the end-user tech support number/email.  -Gabe